Lost or dropped internet connections are a common problem when using Google Hangouts. Here are some tips to keep in mind before you begin your Hangout.
- Avoid using a high traffic WiFi area. On campus, the library, the Smith Memorial Student Union and other high traffic areas at peak times may not provide sufficient bandwidth for a steady connection. Coffee shops and other public networks may have similar issues.
- Test your connection first. If you can play this NASA YouTube video in high definition in full screen mode this should approximate the amount of bandwidth you'll need to join a Hangout.
- Close non-essential running applications on your computer. This will reduce the amount of work your CPU has to do.
- Limit the number of participants in your Hangout. The bandwidth needed for a hangout is variable, and increases per user. For more information on bandwidth requirements, see the System Requirements Google Support article.