Tips to Minimize Connection Issues in Google Hangouts

Lost or dropped internet connections are a common problem when using Google Hangouts. Here are some tips to keep in mind before you begin your Hangout.
  • Avoid using a high traffic WiFi area. On campus, the library, the Smith Memorial Student Union and other high traffic areas at peak times may not provide sufficient bandwidth for a steady connection. Coffee shops and other public networks may have similar issues.
  • Test your connection first. If you can play this NASA YouTube video in high definition in full screen mode this should approximate the amount of bandwidth you'll need to join a Hangout.
  • Close non-essential running applications on your computer. This will reduce the amount of work your CPU has to do.
  • Limit the number of participants in your Hangout. The bandwidth needed for a hangout is variable, and increases per user. For more information on bandwidth requirements, see the System Requirements Google Support article
This webpage is created and maintained by the Office of Academic Innovation (OAI) at Portland State University.

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